Return Policy

You may return all items purchased at JumpAndGo.com within 30 days of the original delivery. We will pay the return shipping costs (*please include the shipping receipt with the returned item in order to receive credit) if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 30 days.

 

*Please note that all refunds will be credited via PayPal (make sure email addresses are correct so we can refund properly).

Please note that payment can take up to 4 weeks to refund once the package is delivered to our warehouse because of the restocking process

Regarding items purchased as gifts: Please note that we will only process refunds with the original buyer.

Warranty

All manufacturers offer at least a one-year warranty against defects and workmanship. JumpAndGo.com will handle all warranty issues for the first 30 days from date of purchase. After this period, warranty issues must be handled through the manufacturer. If you receive a defective product please call and we will provide an RMA or manufacturers contact information.

Cancellations

If you wish to cancel your order, we must be notified by phone or by email before your product(s) are shipped which would usually be 1-3 business days after payment is received. Please note that once an order is set to ship, we cannot reverse payments until item is returned.  For all other cancellation requests, please refer to the return policy above.


*Authorized returns are usually to the following address (please note: in many cases it is faster to send directly to the original supplier so please contact us first to confirm):

JumpAndGo.com
1600 Garrett Road #G114
Upper Darby, PA 19082

For questions regarding our return policy please contact us at toll free 1-888-463-6126 or support@jumpandgo.com